Privacy Policy | Gracious Place

Gracious Place Senior Care LLC ("we," "us," or "our") is committed to protecting your privacy and ensuring that your personal information is managed in a safe and responsible manner. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information when you visit our website or use our services.

1. Information We Collect
We may collect the following types of information:
Personal Information:
• Name
• Address
• Phone number
• Email address
• Date of birth
• Health information (as required for providing home care services)
• Payment information
Non-Personal Information:
• Browser type
• IP address
• Cookies and usage data (for website functionality and analytics)

2. How We Use Your Information
We use your information to:
• Provide home care services tailored to your needs
• Communicate with you regarding our services, appointments, and billing
• Process payments and fulfill legal obligations
• Improve our website and services by analyzing usage data
• Comply with laws and regulations, including HIPAA

3. How We Share Your Information
We do not sell, rent, or share your personal information with third parties for marketing purposes. However, we may disclose your information under certain limited circumstances:
• To healthcare providers, insurance companies, or other entities involved in your care
• To trusted third-party service providers who assist us with website management, data storage, and payment processing
• When required by law, court order, or other governmental authorities

4. Client Rights
Clients and their legal representatives have the following rights concerning their personal data:
• Right to Access: You may request access to your personal data at any time.
• Right to Correct: You may request corrections to your personal information if there are errors.
• Right to Limit Disclosures: You may request restrictions on the sharing of your personal data, except where required by law or essential for providing care.
• Right to Withdraw Consent: You may withdraw consent for the use of your personal data at any time. However, withdrawing consent may affect our ability to provide services.
• Right to Delete: You may contact us to delete any personal information that you have provided to us. Respectfully, however, we may need to retain certain information when we have a legal obligation or lawful basis to do so.

5. Retention of Your Personal Data
We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, as outlined in this privacy policy, or as required by law.
We will retain personal data, such as contact details, medical information, and payment information, for as long as you are a client or receiving services from us. Once you no longer receive our services, we may retain your personal data for a period of time to comply with legal obligations, resolve disputes, or enforce our agreements.

6. Data Security
We prioritize the security of the personal data you share with us through our website. However, no method of transmission over the Internet is 100% secure. Although we strive to use commercially acceptable means to protect your personal data, we cannot guarantee its entirety of security.

7. Cookies and Tracking Technologies
Our website uses cookies and similar tracking technologies to enhance your browsing experience. You can control your cookie preferences through your browser settings.

8. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites and encourage you to review their privacy policies.

9. Changes to This Policy
We reserve the right to update this Privacy Policy at any time. Changes will be posted on this page with an updated effective date. Please review this policy periodically to stay informed about how we are protecting your information.

Contact Us
If you have any questions or concerns about this Privacy Policy or your personal information, please contact us at:
Gracious Place Senior Care LLC
832-779-2985
graciousplace@qualityservice.com

Gracious Place Senior Care, LLC